Customer Success Manager (Individual Contributor)

📋 Description

• Own post-sales journey from onboarding to ongoing support
• Guide customers through complex workflows and align needs with capabilities
• Coordinate between customers, design teams, and production/partners
• Monitor progress, identify risks, and resolve issues proactively
• Provide consultative support during product development phases
• Manage SMB and mid-market accounts with health metrics

🎯 Requirements

• 3+ years in Customer Success, Account Management, or similar
• Experience with CRM platforms such as HubSpot
• Strong communication and interpersonal skills
• Excellent project coordination across multiple stakeholders
• Proactive problem-solving mindset with attention to detail
• Ability to work independently in a fully remote environment

🎁 Benefits

• Fully remote working environment
• Global team across regions
• High ownership and autonomy
• Direct impact on customer satisfaction, retention, growth
• Innovative systems and technology-driven workflows
• Continuous learning and professional development opportunities