Customer Success Manager (Individual Contributor)

📋 Description

• Own post-sales journey: onboarding, relationship management, ongoing support.
• Guide customers through complex workflows; align needs with internal capabilities.
• Coordinate with customers, design teams, production/sourcing partners.
• Monitor progress, identify risks, proactively resolve issues.
• Provide consultative support during product development phases.
• Manage SMB/mid-market accounts; track milestones and health metrics.

🎯 Requirements

• 3+ years in Customer Success or similar role.
• Experience with e-commerce, manufacturing, tech platforms, or custom production.
• Strong communication; explain complex concepts clearly.
• Excellent project coordination with multiple stakeholders.
• Proactive problem-solving with attention to detail.
• CRM experience (HubSpot or similar) for account management.

🎁 Benefits

• Fully remote – work from anywhere.
• Global team across regions.
• High ownership and autonomy in managing relationships.
• Direct impact on satisfaction, retention, growth.
• Work with innovative systems and workflow tech.
• Continuous learning and development opportunities.