Customer Success Manager (Individual Contributor)

📋 Description

• Own the complete post-sales customer journey from onboarding to ongoing support.
• Guide customers through complex workflows and align needs with capabilities.
• Coordinate between customers, design teams, and production/sourcing partners.
• Monitor progress, identify risks, and proactively resolve issues.
• Provide consultative support during product development and feedback.
• Manage SMB and mid-market accounts, track milestones and health metrics.

🎯 Requirements

• 3+ years in Customer Success, Account Management, or similar role.
• Experience with e-commerce, manufacturing, tech platforms, or custom products preferred.
• Strong communication and interpersonal skills to explain complex concepts.
• Excellent project coordination across multiple stakeholders.
• Proactive problem-solving with attention to detail.
• Commercial awareness for growth and upsell opportunities.

🎁 Benefits

• Fully remote environment with global collaboration.
• Ownership and autonomy in managing relationships.
• Direct impact on customer satisfaction, retention, and growth.
• Work with innovative systems and tech-driven workflows.
• Continuous learning and professional development.
• Inclusive, collaborative culture focused on customer success.