Customer Success Manager (Individual Contributor)

📋 Description

• Own post-sales journey: onboarding, relationships, ongoing support.
• Guide customers through complex workflows with clear expectations.
• Coordinate between customers, design, and production/sourcing partners.
• Monitor progress, spot risks, resolve issues early.
• Provide consultative product development guidance as needed.
• Manage SMB and mid-market accounts; track milestones and health metrics.

🎯 Requirements

• 3+ years in Customer Success, Account Management, or similar.
• Experience with e-commerce, manufacturing, or tech platforms is a plus.
• Strong communication; explain complex concepts clearly.
• Excellent project coordination across stakeholders.
• Proactive problem solver with attention to detail.
• CRM experience (HubSpot or similar) to manage accounts.

🎁 Benefits

• Fully remote environment; work from anywhere.
• Global team across regions; ownership and autonomy.
• Direct impact on satisfaction, retention, growth.
• Work with innovative systems and workflows.
• Learning and professional development opportunities.
• Inclusive, collaborative culture focused on customer success.