Customer Success Manager (Individual Contributor)

📋 Description

• Own the complete post-sales customer journey, including onboarding, relationship management, and
• Guide customers through complex workflows by explaining production processes, managing
• Act as the main point of coordination between customers, design teams, and production or sourcing
• Monitor account progress, identify risks and bottlenecks, and proactively resolve issues before
• Provide consultative support during product development phases, offering guidance on
• Manage a portfolio of SMB and mid-market accounts, maintaining accurate account information

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, client operations, or a similar
• Experience managing customer relationships in e-commerce, manufacturing, technology platforms, or
• Strong communication and interpersonal skills with the ability to explain complex concepts clearly
• Excellent project coordination skills with the ability to manage multiple stakeholders, timelines
• Proactive problem-solving mindset with strong attention to detail and the ability to identify and
• Commercial awareness and confidence identifying growth opportunities, upselling opportunities, and

🎁 Benefits

• Fully remote working environment with the flexibility to work from anywhere.
• Opportunity to join a global team and collaborate with colleagues across multiple regions.
• High level of ownership and autonomy in managing customer relationships and improving processes.
• Direct impact on customer satisfaction, retention, and business growth.
• Opportunity to work with innovative systems and technology-driven workflows.
• Continuous learning and professional development opportunities.