Customer Success Manager (Individual Contributor)

📋 Description

• Own post-sales customer journey: onboarding, relationships & ongoing support.
• Guide customers through complex workflows with production/process alignment.
• Coordinate between customers, design teams & partners to keep projects moving.
• Monitor progress, identify risks & proactively resolve issues.
• Provide consultative product development guidance & feedback.
• Manage SMB/mid-market accounts, track milestones & health metrics.

🎯 Requirements

• 3+ years in Customer Success, Account Management or similar role.
• Experience with e-commerce/manufacturing/tech platforms is advantageous.
• Strong communication & interpersonal skills; explain complex concepts clearly.
• Excellent project coordination across multiple stakeholders.
• Proactive problem-solving with attention to detail.
• Commercial awareness for growth, upselling opportunities & value.

🎁 Benefits

• Fully remote environment; work from anywhere.
• Global team with colleagues across regions.
• Ownership & autonomy in managing relationships & processes.
• Direct impact on satisfaction, retention & growth.
• Work with innovative systems & tech-driven workflows.
• Learning & professional development opportunities.