Customer Success Manager, Industrials

📋 Description

• Own the relationships, revenue, contracts, and outcomes associated with your accounts
• Partner as trusted advisor to customers, partnering with engineering, quality, and operations teams
• Project manage delivery and adoption of Lumafield's technical solutions
• Identify, track, and quantify business impact, demonstrating ROI of Lumafield's products and
• Proactively manage renewal processes, mitigate churn risk, and maintain account health
• Uncover upsell, cross-sell, and new use case opportunities to expand product usage

🎯 Requirements

• B.S. degree in Engineering
• 10+ years of working experience, including technical experience in engineering/manufacturing and
• Passionate about Lean, process improvement, quality, bringing technology into manufacturing
• Excellent verbal and written communication effective across levels of an organization
• Commercial business exposure and interest, including understanding of budget cycles and planning
• Ability to independently create and deliver executive level presentations

🎁 Benefits

• MBA or equivalent business experience
• Program Management experience