Customer Success Manager - Italian speaker a bonus

📋 Description

• Drive and nurture post go-live customers by increasing adoption and value realisation leading to
• Lead the enablement of our users by conducting product trainings
• Work in partnership with Solutions Architects to guide customers through the project management and
• Provide regular, proactive recommendations to optimise the use of our platform
• Maximise the adoption of our product features in order to maximise the value driven by our product
• Document and clearly articulate the Return on Investment driven by our solution

🎯 Requirements

• Fluency in English
• Fluency in additional languages such as Italian is beneficial
• 2 - 3 years relevant work experience in customer success, account management, digital consultancy
• Experience working with a portfolio of accounts, supporting a highly technical product
• Demonstrated ability to establish relationships, credibility, present, and to communicate
• Ability to set priorities, drive decisions and get closure on recommendations and issues

🎁 Benefits

• Flexible workplace model with autonomy to choose where to work
• Option to work fully remote or hybrid-remote depending on role
• Global presence with offices in Paris, NYC, London, Sydney and Bucharest
• Total Rewards philosophy including compensation and recognition for employees