Customer Success Manager - Japan

📋 Description

• Guide customers in the Growth segment through onboarding, implementation, product adoption, and
• Work with customers across industries, functions, and stages of their customer journey in a
• Proactively partner with Account Managers by flagging at-risk accounts, providing customer
• Empower customers to become self-sufficient Vanta champions, solving immediate needs while focusing
• Monitor and prioritize book of business based on key indicators of customer health via Catalyst
• Serve as the point of contact for customers and drive them to specific business outcomes on their

🎯 Requirements

• 3+ years of experience in Customer Success at a SaaS company
• Background in running a book of business of ~150-170 accounts
• Background in running a strategic book of business
• Willingness to collaborate with others and drive mutually beneficial outcomes
• Self-motivated and curious: Bias for action and committed to iterating when necessary
• Work effectively in a highly ambiguous, ever-changing environment

🎁 Benefits

• Industry-competitive salary and equity
• Healthcare stipend towards health insurance for you and your dependents
• 16 weeks paid Parental Leave for all new parents
• Health & wellness stipend
• Remote workspace, internet, and cellphone stipend
• Commuter benefits for team members who attend the office