Customer Success Manager (Jewelry Industry)

📋 Description

• Manage inbound customer requests for custom jewelry pieces
• Serve as the primary point of contact for assigned accounts
• Communicate directly with customers via email, phone, and messaging platforms
• Ensure a high-touch, responsive customer experience
• Review customer submissions and identify missing or unclear information
• Ask thoughtful clarifying questions to fully understand customer requirements before production

🎯 Requirements

• Excellent written and spoken English
• Strong verbal communication skills with a neutral, easy-to-understand accent suitable for
• Strong listening skills with the ability to ask thoughtful follow-up questions and communicate
• 2+ years of experience in Customer Success, Account Management, Client Services, Operations, or
• Experience managing multiple customer requests while working under tight deadlines
• Highly organized with exceptional attention to detail