Own a portfolio of assigned customer accounts end to end
Run daily Zoom calls including onboarding, training, troubleshooting, and check-ins
Help customers configure and use the Whippy platform correctly
Troubleshoot issues and coordinate with the Deployment Engineer when needed
Guide customers on best practices, AI agent setup, campaign logic, and workflow design
Proactively monitor customer usage and reach out before customers tell you something is wrong

🎯 Requirements

STEM degree or proven SaaS CSM with direct API, webhook, or integration exposure
Strong English, written and spoken, clear on Zoom daily
Real customer-facing onboarding/implementation/success calls experience
Proactive instinct; you notice issues before customers
Ownership mindset; you guide customers, not just accommodate
Comfortable troubleshooting technical issues before escalating

🎁 Benefits

WeWork membership
Remote work in Latin America

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