Customer Success Manager, Law Firms

📋 Description

• Own retention and revenue growth across a portfolio of law-firm customers, protecting existing
• Identify whitespace opportunities across offices, attorneys, practice areas, and jurisdictions and
• Build multi-threaded relationships with firm owners, managing partners, and operations leaders to
• Lead strategic business reviews focused on customer outcomes, performance, opportunities, and
• Monitor customer volume, revenue, usage, and sentiment to identify risks early and proactively
• Partner closely with Account Executives to transition new customers into sustained production and

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, Sales, or another commercially
• Demonstrated ability to turn customer and account insights into qualified and closed expansion
• Strong commercial mindset with an understanding of customer success as a driver of both revenue
• Proven ability to build credibility and trusted relationships with senior decision-makers
• Strong account management, relationship-building, communication, and negotiation skills.
• Ability to identify customer needs, uncover whitespace opportunities, and translate them into

🎁 Benefits

• Full-time, salaried position.
• $130,000–$150,000 OTE.
• Medical, dental, and vision insurance.
• Disability insurance.
• Paid parental leave.
• 401(k) retirement plan.