Customer Success Manager, Majors, EMEA

📋 Description

• Guide major customers through Harvey journey as trusted advisor.
• Build trusted relationships with top law firms, F500s, asset managers.
• Integrate Harvey into daily workflows and drive adoption.
• Shape Harvey’s product roadmap using customer insights.
• Travel up to 25% of the time.

🎯 Requirements

• Strategic CS or account management at Enterprise SaaS.
• Legal sector (big law/in-house) or top-tier consulting experience.
• Change management and wide-scale tech adoption experience.
• Excellent communication and strategic planning; executive influence.
• Results-driven with strong prioritization.
• Collaborative, proactive, team-first mindset.

🎁 Benefits

• Frontline AI innovation impacting customer operations.
• Grow and shape rapidly-evolving CS program with playbooks.
• Collaborative environment for growth, learning, development.