Own strategic relationships with assigned customer accounts through a combination of remote &amp
Responsible for client retention results, customer health metrics and verified outcomes
Ensure customer success by driving adoption and key metrics, managing partner relationships
Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring
Provide quantitative and qualitative analysis to inform team decision-making and product roadmap
Travel expected 15-25%

🎯 Requirements

3+ years of account management/sales/customer success experience
Experience in driving client retention results, customer health metrics and driving value
Experience increasing utilization metrics within assigned accounts

🎁 Benefits

Competitive, zone-based pay aligned to your location, experience, and role level
Comprehensive health and wellness benefits
Bonus and RSU equity programs
Global perks designed to help you grow and thrive

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