Customer Success Manager – MENA (Arabic Speaking)

📋 Description

• Own retention across your portfolio; manage renewals and QBRs.
• Build trusted executive relationships; align Brandwatch with goals.
• Oversee onboarding with Onboarding Specialist; drive adoption.
• Grow accounts by increasing adoption across teams and use cases.
• Be the customer's voice; escalate product feedback and roadmap needs.
• Foster a community of Brandwatch customers; share best practices.

🎯 Requirements

• 3+ years in Customer Success, ideally SaaS.
• Experience with retention targets and commercial goals.
• Excellent communication and presentation; engage stakeholders at all levels.
• Strong understanding of social platforms and social listening tools.
• Experience with global customers across multiple teams/regions.
• Proven ability to develop and execute strategic account plans.

🎁 Benefits

• Cision Group Personal Pension Scheme
• Life Assurance
• Healthcare cash plan
• Dental Insurance
• Gym Subsidy
• Cycle to Work