Customer Success Manager – MENA (Arabic Speaking)

📋 Description

• Own retention across your portfolio, renewals, and growth.
• Build trusted relationships with exec stakeholders.
• Drive adoption via onboarding with the Onboarding Specialist.
• Grow accounts by increasing adoption and value.
• Escalate product feedback and roadmap priorities.
• Partner with Onboarding, Account Managers, and Professional Services.

🎯 Requirements

• 3+ years in SaaS Customer Success.
• Experience with retention targets.
• Excellent communication and presentation skills.
• Proficient with Salesforce, Gainsight, Zendesk, Zuora, Jira.
• Experience with global customers and cross-functional teams.
• Ability to develop strategic account plans and drive renewals.

🎁 Benefits

• Cision Group Personal Pension Scheme
• Life Assurance
• Healthcare cash plan
• Dental Insurance
• Private Medical Insurance (Directors and above)
• Gym Subsidy