Customer Success Manager – MENA (Arabic Speaking)

📋 Description

• Own retention across your customer portfolio; lead renewals and growth.
• Build executive relationships; align Brandwatch solutions with business goals.
• Drive adoption by onboarding with Onboarding Specialist and training.
• Grow accounts by expanding adoption across teams and use cases.
• Be the customer's voice; escalate product feedback and roadmap priorities.
• Foster a community of Brandwatch customers; share best practices.

🎯 Requirements

• 3+ years in Customer Success in SaaS/tech.
• Experience with retention targets.
• Excellent communication and presentation skills.
• Strong understanding of social platforms and listening tools.
• Experience with global customers across regions.
• Proactive, commercially minded with problem-solving.

🎁 Benefits

• Health Insurance
• Pension Plan
• Critical Illness cover
• Death Cover
• Loss of earning capacity
• Employee Assistance Programme (EAP)