Customer Success Manager – MENA (Arabic Speaking)

📋 Description

• Own retention across portfolio; manage renewals and QBRs with Account Managers.
• Build executive relationships; align Brandwatch solutions with business goals.
• Drive adoption; oversee onboarding with Onboarding Specialist; lead trainings.
• Grow accounts by increasing adoption across teams and use cases.
• Represent the customer's voice; escalate product feedback and roadmap needs.
• Lead cross-functional collaboration to deliver a seamless customer experience.

🎯 Requirements

• 3+ years' experience in a Customer Success role in SaaS or tech.
• Experience with commercial/retention targets.
• Excellent communication and presentation skills; engage stakeholders at all levels.
• Strong understanding of social media platforms and social listening tools.
• Experience with global customers across multiple teams and regions.
• Proven ability to develop and execute strategic account plans with strong retention/renewal outcomes.

🎁 Benefits

• Health Insurance
• Pension Plan
• Critical Illness cover
• Death Cover
• Loss of earning capacity
• Wellness Benefit – Copenhagen Float