Customer Success Manager (Mexico City)

📋 Description

• Govern Account Strategy: Uncover and shape each customer's business goals, translating them into
• Drive Platform Adoption: Lead customer adoption initiatives by empowering clients to become
• Mitigate Portfolio Risk: Monitor overall account health, proactively addressing business, program
• Formulate Value Cases: Identify expansion opportunities across your portfolio and articulate clear
• Advise Executive Leadership: Communicate confidently across technical engineering teams, business
• Architect Process Improvement: Recommend sophisticated process improvements and technology

🎯 Requirements

• Minimum of a Bachelor's degree from an accredited institution, ideally in a technical or analytical
• 10+ years of combined experience in technology, enterprise account strategy, or technical
• Proven ability to act as a trusted advisor, guide technical teams, and drive measurable business
• Demonstrable understanding of large-scale enterprise platforms, system integration, and how complex
• Strong operational organization, project management skills, and experience with Agile software
• Willingness to travel an average of 25% annually to engage in-person with strategic customers.

🎁 Benefits

• 401(k) plan with company match
• Flexible time off
• Paid parental leave
• Medical, dental, and vision plans
• Life insurance
• Disability insurance