Customer Success Manager, Mid-Market

📋 Description

• Build and maintain trusted relationships with mid-market customers through proactive communication
• Manage a portfolio of accounts focusing on ongoing success, adoption, and retention
• Partner with Customer Enablement to ensure smooth onboarding into ongoing nurture
• Develop customer success plans aligned with objectives and journeys
• Create strategies to increase product adoption and advocacy
• Monitor health, adoption, retention, growth, and advocacy metrics

🎯 Requirements

• 1–2 years in Customer Success or similar customer-facing role
• Experience in SaaS is an advantage
• Excellent written and verbal communication skills
• Strong relationship-building skills
• Highly analytical using health scores and adoption metrics
• Remote-first, able to work independently

🎁 Benefits

• Remote-first with flexible collaboration across Canada and international teams
• Flexible coworking options in supported Canadian locations
• Comprehensive health and wellness benefits from day one
• Professional development support with a dedicated mastery and learning allowance
• Ongoing career development through manager feedback and structured discussions
• Remote-work support including a MacBook, subsidies for phone/internet, and WFH budget