Customer Success Manager, Mid-Market

📋 Description

• Proactively engage with customers to monitor account health and drive successful adoption
• Educate and train customers on CompanyCam features, best practices, and new product updates
• Identify at-risk accounts and execute thoughtful retention strategies to reduce churn and downgrades
• Manage renewals by guiding customers through contract continuation and addressing concerns
• Partner with Account Managers to identify and qualify growth opportunities such as add-ons or
• Advocate for customer needs internally while aligning with CompanyCam’s business goals

🎯 Requirements

• Experience in a customer-facing role, ideally within a SaaS environment
• Strong written and verbal communication skills with the ability to lead quality customer
• Proven ability to work independently while managing a book of business
• A high level of empathy and a customer-first mindset balanced with business goals
• Strong problem-solving and strategic thinking skills
• Ability to identify trends and opportunities through customer usage and feedback

🎁 Benefits

• Starting salary of $66,000 per year, based on experience
• Average on-target earnings (OTE) around $78,000
• Meaningful equity
• Additional benefits are outlined on the CompanyCam careers page