Customer Success Manager - Mid Market

📋 Description

• Manage territory and own Smarsh-directed projects.
• Serve as SME for Smarsh-directed processes; coach/onboard other CSMs.
• Deliver fast responsiveness to Mid-Market accounts.
• Drive retention and manage churn.
• Track activity in Salesforce; log outcomes.
• Prepare and present Business Reviews for top accounts.

🎯 Requirements

• 3+ years in customer success or inside sales; financial industry preferred.
• BA/BS degree or 4+ years in customer success in lieu of degree.
• Strong oral and written communication skills.
• Proficiency juggling multiple tasks.
• Ability to quickly understand questions and solve problems.
• Proven ability to drive customer health and loyalty.