Customer Success Manager, Mid-Market

📋 Description

• Own your commercial pipeline
• Manage a high-volume portfolio with rigour
• Drive adoption and outcomes
• Manage risk proactively
• Collaborate and contribute

🎯 Requirements

• Commercial track record in SaaS: 3–5+ years in a customer success or commercial account management
• Multi-product fluency: Experience positioning and expanding across multiple SKUs within an existing
• High-volume portfolio management: Comfortable owning a large book of accounts simultaneously
• Pipeline discipline: You forecast accurately, update your CRM without being asked, and can walk
• AE collaboration: You know how to work with a sales partner, sharing account intelligence, aligning
• Proactive commercial instinct: You spot expansion signals before the customer asks for more. You

🎁 Benefits

• Private medical and dental cover through Bupa
• 24/7 mental health, coaching and wellbeing support through Sonder
• £100/month Healthy Heidi's wellness stipend
• £500 home office budget
• £700 annual learning and development budget
• 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave