Customer Success Manager, Mid-Market

📋 Description

• Own full customer journey for mid-market portfolio.
• Guide onboarding and adoption to maximize value.
• Build trusted relationships with customers.
• Conduct reviews to show value and expand usage.
• Collaborate with Sales, Product, Marketing, Support.
• Support renewals and identify expansion opportunities.

🎯 Requirements

• 3–6 years in Customer Success, AM, or SaaS role.
• Experience owning renewals and expansions.
• Ability to map product capabilities to business goals.
• Strong organizational and time management skills.
• Consultative, proactive engagement and problem-solving.
• Comfortable in fast-growth environments.

🎁 Benefits

• OTE by location: Tier 1 ($90k-$130k), Tier 2 ($81k-$117k), Tier 3 ($76.5k-$110.5k).
• Equity for all full-time employees.
• Medical, dental, vision insurance.
• Flexible PTO and holidays; 401(k).
• Parental leave; commuter benefits; home office stipend.
• Fully remote work environment.