Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best
Training & Enablement: Champion the power of Harvey as you meet with end users and position
Relationships: Navigate complex organizations as the primary contact, foster champions, engage
Success Metrics: Align with customers on adoption rates, measurable value, and positive AI
Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness
Product Feedback: Represent customer needs internally and relay insights back to Product and

🎯 Requirements

3-4+ years in customer-owning roles at tech or SaaS platforms
Adapting seamlessly in the face of high-speed change and growth
Strategic planning, revenue-based prioritization
Managing a high volume of customer-facing projects and timelines
Running in-person meetings with executives
Mapping an organization and influencing stakeholders

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