Customer Success Manager, Mid-Market

📋 Description

• Own strategic customer relationships and drive adoption and growth
• Collaborate with Implementations, Support, Marketing, and Sales teams
• Lead effective QBRs and monitor customer health metrics
• Provide consultative, partnership-based guidance to help customers meet goals
• Focus on retention and expansion within strategic accounts
• Align with CS and Account Management to scale success

🎯 Requirements

• 2-3 years of Customer Success Manager experience
• Strong relationship-building and consultative skills
• Experience with Gainsight, Salesforce, and Excel
• Excellent communication and cross-functional collaboration
• Proven ability to lead QBRs and drive customer health
• Track record of retaining and expanding strategic accounts

🎁 Benefits

• Competitive base salary + company bonus
• Generous PTO and parental leave
• 100% employer-paid health benefits
• 401K with generous company match
• Career development opportunities
• Award-winning, collaborative culture