Customer Success Manager Mid-Market

📋 Description

• Manage a portfolio of Strategic & Growth clients in their post-sales customer journey including
• Drive business process recommendations to accelerate the adoption, retention expansion and value
• Stay on top of evolving product/service offerings for Ncontracts clients.
• Work cross-functionally with Product, Sales, Support and others; facilitate conversations to help
• Track & monitor customer base and collaborate with account team on growth and upsell
• Prepare and deliver Business Reviews effectively and strategically.

🎯 Requirements

• 3+ years of proven experience in Customer Success, Account Management, Business Development, or
• Experience in working with complex, multi-divisional, multi-geographical customers
• Experience developing relationships with customer C-Suite
• Demonstrated ability to influence and/or affect change
• Analytical both quantitatively and qualitatively; comfortable with PowerPoint, Excel, Word and
• Expert at juggling dozens of competing demands and managing limited time.

🎁 Benefits

• Fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Mental Health Benefits
• Medical, Dental and Vision insurance
• Company-paid Group Life Insurance, Short- and Long-Term Disability