Onboarding: Integrate Harvey into customer workflows and ensure AI usage.
Training & Enablement: Champion Harvey with end users and show strategic value.
Renewal Ownership: Own the full renewal lifecycle from planning to closing.
Commercial Accountability: Deliver against a retention/NRR target and manage the book.
Risk & Churn Management: Monitor health and mitigate churn to protect renewals.
Value Realisation: Align adoption with ROI to support renewals and expansion.

🎯 Requirements

3–4+ years in customer-owning roles at tech/SaaS with renewals or account targets.
Track record of owning and delivering against revenue/retention targets.
Experience running renewal motions end-to-end: forecast, plan, negotiate.
Commercial and negotiation acumen: pricing, terms, and objections to close.
Account management and portfolio planning with segmentation and prioritization.
Identify at-risk accounts and execute churn-mitigation strategies.

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