Customer Success Manager, Mid-Market, EMEA

📋 Description

• Onboarding: Integrate Harvey into workflows and optimize AI usage.
• Training & Enablement: Train end users and position Harvey as essential.
• Relationships: Build trust with executives, economic buyers, and advocates.
• Renewal Ownership: Own renewal lifecycle, forecasting, and negotiations.
• Commercial Accountability: Drive retention/NRR targets and manage revenue.
• Risk & Churn Management: Monitor health and mitigate churn.

🎯 Requirements

• 3–4+ years in customer-owned roles at tech/SaaS with renewals ownership.
• Track record delivering revenue/retention or NRR targets.
• Experience running renewal motions end-to-end: forecasting and negotiations.
• Commercial acumen: pricing, terms, and objections through to close.
• Account management and portfolio planning across a revenue book.
• Identifying at-risk accounts and implementing churn-mitigation strategies.