Customer Success Manager - Mid Market & Enterprise - Southeast

📋 Description

• Drive Renewals and Account Retention: Ensure a high rate of renewals by managing and nurturing
• Identify and Execute Expansion Opportunities: Recognize opportunities for account growth by
• Guide Customers Through Onboarding and Product Adoption: Lead new customers through implementation
• Monitor and Improve Customer Health: Track customer usage and engagement, leveraging product usage
• Act as a Strategic Customer Advocate: Build trusted advisor relationships, act as advocate within
• Maintain a High-Accuracy Sales Pipeline: Manage pipeline within Salesforce, ensuring high accuracy

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or a client-facing sales role
• Deep understanding of GoGuardian’s full product suite and ability to align solutions to district
• Proficient in Salesforce, including managing forecasts and building reports
• Skilled in navigating customer objections and negotiating toward value-based outcomes
• Owns renewal and expansion motions, delivering against ARR targets
• Able to work cross functionally with channel and sales

🎁 Benefits

• Competitive pay, complete health insurance, 401(k) matching, and employee equity plan
• Flexible time off, paid holidays, paid parental leave, wellness days, and paid year-end holiday
• Robust catalog of benefits including work from home funds, fertility & adoption reimbursement