Customer Success Manager - Mid Market & Enterprise - West

📋 Description

• Drive renewals and account retention by managing and nurturing customer relationships, proactively
• Identify and execute expansion opportunities by upselling and cross-selling GoGuardian's products
• Guide customers through onboarding and product adoption, leading new customers through
• Monitor and improve customer health by tracking usage and engagement, leveraging analytics to
• Act as a strategic customer advocate by building trusted advisor relationships, understanding
• Maintain a high-accuracy sales pipeline within Salesforce, ensuring accuracy in opportunity

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or a client-facing sales role
• Deep understanding of GoGuardian's full product suite and ability to align solutions to district
• Proficient in Salesforce, including managing forecasts and building reports to inform account
• Skilled in navigating customer objections and negotiating toward value-based outcomes
• Owns renewal and expansion motions, consistently delivering against ARR targets
• Able to work cross functionally with channel and sales

🎁 Benefits

• Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan
• Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday
• Work from home funds, fertility & adoption reimbursement, and more
• Varied and challenging role in a global and highly innovative high-growth company
• Supportive, driven colleagues who share your passion