Customer Success Manager, Mid Market - Moveworks

📋 Description

• Oversee a portfolio of customers to help them achieve business outcomes and adoption of ServiceNow
• Partner with initial customers to drive product value and build trusted advisor relationships with
• Collaborate cross-functionally to translate business needs into new solutions.
• Evolve onboarding strategy and drive adoption, engagement and growth.
• Gather customer feedback and communicate product roadmap as the voice of the customer.

🎯 Requirements

• 2+ years of account management, implementation, or software/SaaS sales experience.
• Experience explaining technical solutions, setting goals, building business cases, and improving
• Experience supporting deployments with large enterprise customers.
• Process-focused with strong problem-solving, and ability to build strong internal/external
• Diplomatic, tactful, and poised under pressure with a passion to learn and grow.
• Bachelor’s degree; willingness to travel 10-25% of the time.

🎁 Benefits

• Health plans, 401(k) with company match, ESPP, matching donations.
• Flexible time away plan and family leave programs.