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Gearset

Customer Success Manager - MM

Hybrid
Customer Support
Added
4 hours ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

account management customer success retention renewal management product usage data

📋 Description

  • Own a portfolio of 80-100 customers, prioritising impact.
  • Use product usage data to understand customer value.
  • Own renewal outcomes, spotting risks early.
  • Work with Account Managers to qualify new opportunities.
  • Advocate internally for customers across teams.
  • Collaborate with CSMs to improve ways of working.

🎯 Requirements

  • Experience in Customer Success or Account Management.
  • Comfortable learning and explaining technical concepts.
  • Ability to understand customer goals and spot risks.
  • Build effective relationships with technical and senior stakeholders.
  • Organised and detail-oriented across large portfolios.

🎁 Benefits

  • Flexible home working (1-2 days in office).
  • £1500 annual personal development budget.
  • Top end hardware provided.
  • 25 days holiday plus bank holidays, option to buy 5 more.
  • Company pension matching up to 5%.
  • Bupa health care and enhanced family leave.
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