Customer Success Manager, MM/ENT

📋 Description

• Manage a portfolio of approximately 40 mid-market and enterprise accounts, maximizing customer
• Lead customer onboarding and ensure new customers are smoothly integrated into their sales
• Build and maintain strong, multi-threaded relationships with key stakeholders, developing a deep
• Conduct regular customer check-ins to communicate outcomes, address challenges, identify
• Analyze customer usage and health metrics to identify potential risks, recommend relevant
• Lead renewal activities by consistently demonstrating customer value and developing proactive

🎯 Requirements

• 5+ years of B2B SaaS customer success experience, ideally managing a portfolio of 40+ accounts with
• At least 2 years of experience in customer onboarding and support, with the ability to guide
• 2+ years of experience in an SDR or SDR management role, providing a strong understanding of sales
• Familiarity with modern sales technology and platforms such as Outreach, Salesloft, Salesforce
• Strong data analysis skills, with the ability to interpret customer usage and health metrics and
• Excellent written and verbal communication skills, with the ability to build trusted relationships

🎁 Benefits

• Compensation range of $175,000–$200,000.
• Equity opportunities.
• Commission opportunities.
• Competitive compensation designed to recognize contribution and market experience.
• Generous perks and comprehensive benefits.
• Fully remote work within the United States, with the role aligned to the Eastern Standard Time Zone.