Customer Success Manager, MM/ENT - EMEA

📋 Description

• Own the full customer lifecycle from onboarding to long-term partnership.
• Drive retention, reduce churn, and lead quarterly business reviews.
• Manage complex implementations across diverse client verticals.
• Identify growth opportunities and deliver targeted solution plans.
• Communicate clearly with stakeholders at all levels in English.

🎯 Requirements

• Extensive experience as a Customer Success Manager.
• Proven track record with mid-market and enterprise accounts.
• Strong English communication, written and verbal.
• Skilled in lifecycle management and post-sales processes.
• Ability to drive QBRs, CSAT, and risk mitigation.
• Experience with onboarding and adoption consulting.

🎁 Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours
• 16 weeks paid parental leave
• Mental health support services
• Stock options