Customer Success Manager Netherlands (m/f/x)

📋 Description

• Lead and manage a portfolio of customers to boost adoption and retention.
• Design and execute success strategies; guide onboarding and adoption.
• Drive long-term value by ensuring customers gain maximum impact.
• Collaborate with Product, Engineering, Sales to deliver seamless experiences.
• Use data to track health metrics and translate insights into action.

🎯 Requirements

• 5+ years in customer success, account management, or similar role.
• Fluent Dutch and English; comfortable presenting to senior stakeholders.
• Analytical; turn data into insights; experienced with HubSpot or Salesforce.
• Customer-obsessed; understand challenges and unlock long-term value.
• Tech-savvy; SaaS or cybersecurity experience is a plus.

🎁 Benefits

• A meaningful mission: protect organizations across Europe from cyber threats.
• Remote-friendly culture with company-wide get-togethers.
• Work with top-tier professionals from CERTs and intelligence agencies.
• Full ownership of a strategic function in a cybersecurity scale-up.
• Weekly lunches and Thursday socials to stay connected.
• Generous time-off, wellbeing and volunteering days.