Customer Success Manager, Networks

📋 Description

• Build and own stakeholder relationships across IT Operations, Network Engineering, and executive
• Run regular check-ins and quarterly/annual business reviews, communicating NetBrain's value
• Serve as the primary point of escalation for your customers and the internal voice of the customer
• Define customer-specific success metrics and track them through the account lifecycle, monitoring
• Deliver business-review materials that connect product usage to the outcomes customers care about.
• Own renewal status and forecasting for your accounts, running the renewal process end to end —

🎯 Requirements

• Commercial experience owning a block of business — adoption, renewals, or onboarding — if you don't
• 5–6 years of overall experience, with 2+ years in a customer-facing role (Customer Success
• Strong communication and executive presence, comfortable presenting to both technical stakeholders
• Customer success experience in a technical product environment — infrastructure, network security
• Working understanding of enterprise networking concepts (routing/switching, BGP, OSPF, VLANs)
• Experience identifying expansion opportunities and fluency with ARR, GRR, NRR, and product adoption

🎁 Benefits

• NetBrain invites all interested and qualified candidates to apply for employment opportunities.
• Qualified applicants will receive consideration for employment without regard to race, color
• If you have a disability that prevents or limits your ability to use or access the site, or if you
• In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in