Customer Success Manager North Europe

📋 Description

• Develop clear Success & Value Realisation plans, aligning stakeholders to deliver outcomes.
• Navigate departments to expand use cases and Pigment value; drive ARR and reduce risks.
• Oversee customer implementations to ensure adoption and value realization.
• Deliver presentations; provide best practices and creative solutions to engage customers.
• Lead the Pigment community through thought leadership, events, and best practices.
• Develop deep product expertise and collaborate with the product team on vision and roadmap.

🎯 Requirements

• Significant experience in customer success, account management, or similar in software/SaaS.
• Proven track record managing Corporate & Enterprise accounts, driving adoption, renewals and expansion.
• Experience with AI customer engagement strategies, automation technologies and platforms.
• Strong commercial mindset with ownership of revenue, including renewals and expansion.
• Excellent analytical skills to interpret customer data, identify trends, and uncover growth opportunities.
• Fluent in English; outstanding communication and relationships with customers at all levels.

🎁 Benefits

• Competitive package
• Stock options to share Pigment's growth
• Bike2work scheme – save on a new bike and gear while commuting greener
• Trust and flexible working hours
• Annual company offsite; offices in New York, San Francisco, Toronto, Paris, London
• Remote-friendly environment