Customer Success Manager - Pacific Time

📋 Description

• Build relationships with customer teams and stakeholders.
• Learn customer goals/workflows to drive wins with Webflow.
• Support account strategy; adopt features and best practices.
• Partner with Account Executives and Solutions Engineers for onboarding and adoption.
• Run check-ins and reviews to show progress and uncover opportunities.
• Own renewals from forecasting through close to protect revenue.

🎯 Requirements

• 3+ years in Customer Success/Account Management or client-facing SaaS.
• Familiar with CMS, martech/analytics, SEO and workflows.
• Experience managing a book of accounts with competing priorities.
• Strong organizational and project-management habits.
• Strong technical aptitude; quickly learn and navigate web tech/tools.
• Proven renewals/expansion revenue with targets like NRR.

🎁 Benefits

• Equity (RSUs) in Webflow.
• Health, dental, and vision coverage for employees and dependents.
• Paid parental leave and additional paid leave for birthing parents.
• Flexible vacation, holidays, and a sabbatical program.
• 401(k) with employer match (US) and global retirement support.
• Monthly stipends for work and wellness expenses.