Customer Success Manager, Partners Team

📋 Description

• Establish trusted advisor status via regular business reviews.
• Become SME on partners’ business models and use cases.
• Own Partner NPS and overall portfolio health.
• Forecast live revenue from partners and track pipelines.
• Manage renewals and growth with channel strategies.
• Lead quarterly business reviews with partner leadership.

🎯 Requirements

• 3-5 years in a customer- or partner-facing role.
• Excellent project management and relationship-building.
• Strong written/verbal communication and presentation skills.
• Experience in regulated markets (fintech/banking); digital identity knowledge preferred.
• Channel-selling, enablement, and negotiation experience.
• Experience with data platforms (Splunk, Looker) and API analysis preferred.

🎁 Benefits

• Competitive salary, bonus plan, and equity.
• Modern health benefits for financial, mental, and physical wellness.
• 401(k) with company match and local pensions.
• Unlimited vacation and flexible hours.
• Comprehensive medical benefits for you and your family.
• Wellness programs, EAP, and wellbeing reimbursements.