Customer Success Manager, Platforms

📋 Description

• Partner closely with account executives and technical account managers to support post-sale
• Manage a book of customers to drive overall account health including performance, product adoption
• Serve as a trusted payments and product advisor to managed customers by delivering payment
• Perform business reviews to align on user priorities, review payments performance metrics, share
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product
• In coordination with an account team, support book expansion--identifying and surfacing

🎯 Requirements

• 10+ years of experience in a client-facing role in Enterprise relationship management, partnering
• Marketplace and/or SaaS Platform experience
• 3+ years of experience with consumption-based SaaS products (not license/seat)
• Strong business sense and understanding of underlying drivers and strategy of our user's businesses
• Track record of leading technical conversations and persuading others to take action based on
• Strong analytical skills

🎁 Benefits

• Preferred qualifications: Deep expertise in FinTech, Experience in embedded payments