Customer Success Manager, Portugal

📋 Description

• Lead post-sale journey for Portuguese accounts from onboarding to renewal.
• Embed Neara into daily workflows like vegetation management and CAPEX prioritization.
• Bridge AI/Physics models to executive business outcomes.
• Conduct QBRs and manage relationships with DSOs/TSOs.
• Represent Portuguese market with EU teams to align roadmaps with local needs.
• Monitor health scores and drive net revenue retention via upsell opportunities.

🎯 Requirements

• 5-10+ years in Customer Success, Technical Consulting, or Enterprise AM.
• Background in Utilities, Infrastructure, Energy, or Engineering SaaS ideal. GIS/Asset Mgmt is a
• Fluent Portuguese; professional English.
• Comfort with data-driven discussions across engineers and executives.
• Smart, creative, and mission-driven; travel 20-40%.
• Engineering background a plus (Electrical, Industrial, Civil, or Energy).

🎁 Benefits

• Impact safety and reliability of global power grids.
• Gain proficiency in 3D digital twin tech.
• Opportunity to influence product roadmap and enterprise partnerships.