Support a senior CSM on premier client portfolio.
Triage requests and manage day-to-day operations.
Pull, format, and deliver data reports.
Conduct partner and publisher outreach to grow programs.
Help build the team's playbooks: templates, trackers, dashboards.
Collaborate daily with the senior CSM and Network Success Manager to align priorities.

🎯 Requirements

Experience in customer service or account coordination (SaaS/enterprise).
Proficiency in Google Workspace and/or Microsoft Office.
Comfort with CRM tools and admin software.
Familiarity with data analysis or reporting; able to read datasets.
Familiarity with AI tools or prompt-based workflows.
Proactiveness and adaptability in a fast-moving environment.

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