Customer Success Manager - Public Sector

📋 Description

• Own post-sale adoption strategy and value roadmap for federal accounts.
• Drive value by defining mission outcomes and tracking adoption progress.
• Lead governance with weekly updates and quarterly reviews.
• Build visibility into delivery milestones, risks, and dependencies.
• Advise executives on mission priorities, outcomes, renewal readiness.
• Orchestrate end-to-end adoption across internal and external teams.

🎯 Requirements

• 3+ years with federal/public sector/defense/intel clients.
• Proven customer-facing consultative background.
• Manage post-sale relationships and drive adoption toward value.
• Strong program orchestration: milestones, risks, exec updates.
• Build trusted relationships with technical stakeholders and exec sponsors.
• Strong communication translating technical complexity into business impact.

🎁 Benefits

• Flexible, remote/hybrid work options.
• Inclusive, diverse workplace.
• Reasonable accommodations on request.