Customer Success Manager - Public Sector

📋 Description

• Lead post-sale relationship for Public Sector accounts across adoption, renewal & expansion.
• Drive account growth by understanding objectives and cross-functional work.
• Use data and analytics to demonstrate Canva ROI and influence decisions.
• Proactively manage risk by forecasting renewals and budget timing.
• Build Canva platform expertise for Public Sector use cases and articulate value.
• Identify product improvements with cross-functional teams and update customers.

🎯 Requirements

• 3+ years as a B2B SaaS CSM with renewals targets.
• Commercially minded; own revenue and growth levers.
• Consultative and strategic: link product value to outcomes.
• Strong relationship builder; multi-thread with senior stakeholders.
• Data-driven storyteller; use analytics to influence decisions.
• Bias for action; resourceful, self-starter; cross-functional.

🎁 Benefits

• Equity packages
• Health benefits
• 401(k) with company contribution
• Inclusive parental leave
• Vibe & Thrive wellbeing allowance
• Flexible leave options