Customer Success Manager, Public Sector

📋 Description

• Own post-sales relationship for enterprise public sector customers
• Map and redesign key workflows with customers
• Translate goals into value hypotheses and AI solutions
• Lead change management for adoption of new workflows
• Conduct adoption reviews focusing on outcomes and ROI
• Identify risks and opportunities using qualitative + data insights

🎯 Requirements

• 3+ years in Customer Success, Account Management, or related SaaS role
• Experience with enterprise customers and senior stakeholders
• Translate customer needs into practical solutions and outcomes
• Comfortable discussing integrations, data flows, and tech at a high level
• Hands-on with modern AI platforms/tools; depth to evaluate solutions
• Strong communication and storytelling to articulate value

🎁 Benefits

• AI-first culture with growth mindset
• Collaborative, cross-functional environment
• Equity and comprehensive benefits
• In-person collaboration; 3 days/week in assigned office