Customer Success Manager- Public Sector

📋 Description

• Partner with Public Sector customers to translate plans into actionable objectives.
• Guide customers to use GitLab with best practices and DevSecOps workflows.
• Map and manage the customer journey; coach on adopting new GitLab use cases.
• Liaise with customers and coordinate responses with Support, Product, Sales, and Professional Services.
• Own a defined book of business and drive adoption, retention, expansion.
• Stay current on GitLab releases and explain new features to customers.

🎯 Requirements

• Eligibility as a United States Person (citizen, PR, refugee, or asylee)
• Background in Customer Success with a track record of adoption and retention
• Experience linking technical capabilities to business outcomes and defining measurable objectives
• Understanding of Git and branching strategies; familiarity with SDLC and pipelines
• Knowledge of CI/CD and DevSecOps concepts and how customers apply them
• Ability to manage a portfolio of public sector customers across multiple stakeholders

🎁 Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave
• Home office support