Customer Success Manager- Public Sector

📋 Description

• Partner with Public Sector customers to translate plans into objectives.
• Guide customers on GitLab using best practices and DevSecOps principles.
• Map and manage the customer journey and adoption of new use cases.
• Act as primary liaison across Support, Product, Sales, and Professional Services.
• Own a defined book of business for adoption, retention, and growth.
• Use project management to plan and deliver enablement across stakeholders.

🎯 Requirements

• Eligibility as a United States Person (citizen, permanent resident, refugee, or asylee).
• Background in Customer Success or similar role with adoption and retention track record.
• Experience linking technical capabilities to business outcomes with measurable objectives.
• Understanding of Git and branching strategies; familiarity with SDLC/pipelines.
• Knowledge of CI/CD and DevSecOps concepts and how customers apply them.
• Strong communication and project management skills.

🎁 Benefits

• Benefits to support your health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental Leave.