Customer Success Manager, Public Sector

📋 Description

• Own the end-to-end customer lifecycle for assigned public sector accounts, serving as the primary
• Understand customer missions, organizational structures, and business objectives to identify
• Develop and execute account success plans and engagement strategies aligned with customer goals and
• Act as the voice of the customer by sharing feedback, partnering with Product and Support teams
• Lead Executive Business Reviews and customer meetings to demonstrate product value, outcomes, and
• Own renewal strategies, identify retention risks, and collaborate with Sales teams to support

🎯 Requirements

• 5+ years of experience as a Customer Success Manager, Account Manager, Onboarding Manager, or
• Proven experience managing renewals, reducing churn, and driving product adoption.
• Experience partnering cross-functionally with Sales, Marketing, Product, and Support teams.
• Strong project management skills with the ability to manage multiple priorities and stakeholder
• Excellent written and verbal communication skills with strong presentation abilities.
• Strong analytical thinking, problem-solving skills, and customer-focused mindset.

🎁 Benefits

• Comprehensive health benefits, including medical, vision, and dental coverage.
• 401(k) retirement plan.
• Paid parental leave.
• 20 days of paid time off.
• 11 company-paid holidays.
• Paid birthday day off.