Customer Success Manager, Public Sector & Defence

📋 Description

• Build deep, trusted relationships with senior government stakeholders, including Deputy Ministers
• Develop comprehensive success plans tailored to each organization's mission, digital strategy
• Serve as the primary point of contact and executive sponsor for your accounts, managing escalations
• Define and track success metrics aligned with public sector priorities: citizen satisfaction
• Guide customers through the full lifecycle of AI adoption—from use case identification and pilot
• Lead secure AI implementation projects in complex government environments, including air-gapped

🎯 Requirements

• Active Top Secret security clearance (mandatory)
• 8+ years of experience in customer success, account management, strategic consulting, or technology
• At least 3-5 years working directly with the Canadian government, defence, or healthcare
• Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales
• Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly
• Deep understanding of how government organizations evaluate, procure, implement, and govern

🎁 Benefits

• A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch
• Full health and dental benefits, including a separate budget for mental health
• RRSP matching, 401K, Pension Scheme
• 100% Parental Leave top-up for up to 6 months, for either parent
• Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace
• 6 weeks of paid vacation (30 working days!)